How To Piss Me Off…

...delay my commuter train for the third day in a row, thus proving that the Massachusetts Bay Transportation Authority is anything but an authority on customer service, promptness, or competence. Have you never experienced winter before? Do you not know how to make your equipment work in the cold? And what exactly do you do with all the damn money that’s pumped into your coffers each year by the tax-paying public and by commuters like me who pay nearly two-hundred dollars a month to ride your inefficient railways? Maybe the money goes towards overpaying your conductors, grouchy old men and bitchy old women who treat passengers like second-class citizens just because they’re upset with their station in life. Maybe that’s what you do with it.